We are facing a jobless future. Automation and AI-based tools will do a better job of providing customer service than workers in Indian call centres do. Millions of outsourcing and IT jobs are at risk in the country.
Starting November 3, we are launching a new area of coverage — the Future of Jobs in India. Our aim is simple: to make sense of technology disruptions for job seekers and job creators through richly reported stories, columns by industry experts and interviews that give you incisive views into the future.