I doubt that Google and Microsoft ever worried about the prospect that a book retailer, Amazon, would come to lead …
Apple has no chance at success here, unless it quickly realises that it is repeating the mistakes it made in China and tries to understand India.
We are facing a jobless future. Automation and AI-based tools will do a better job of providing customer service than workers in Indian call centres do. Millions of outsourcing and IT jobs are at risk in the country.